ASPEK PERLINDUNGAN HUKUM ATAS DATA PRIBADI NASABAH PADA PENYELENGGARAAN LAYANAN INTERNET BANKING (Studi Kasus Pada PT. Bank Mandiri Cabang Baturaja)

Abstract

In this modern era, internet banking services have been widely used by banks in
Indonesia. In particular, Bank Mandiri Baturaja Branch has also provided internet banking
services for its customers. This service can make it easier for customers to make transactions,
but this convenience is not always safe for these customers, because with this service many of
the customers get losses and the customer's personal data can be hacked by hackers / cyber
crime. The research question is how the legal aspects of banks in protecting customers'
personal data on internet banking services and how the implementation of legal protection of
personal data of internet banking customers at PT Bank Mandiri Baturaja Branch By using
the method of library (Library Research), field research (Field Research) and this research
uses narrative analysis using descriptive data. The results of the study found that the legal
aspects of the bank in protecting customers using the internet banking PT. Bank Mandiri
Baturaja Branch in accordance with applicable law, but at this time the law that governs
directly about internet banking does not yet exist, but it is associated with other regulations.