Analisis Kualitas Pelayanan Publik di Kantor Camat Ladongi Kabupaten Kolaka

. Jamal

Abstract


Problem of this research that is : ( 1) What will be public service quality in Office of Subdistrict of Ladongi of Regency Kolaka? (2) Factors of what pursuing public service quality in Office of Subdistrict of Ladongi of Regency Kolaka? Pursuant to background of problem and research target, hence this research approach use the research type qualitative with the descriptive analysis method. All data obtained is direct the than informan in field by using data interview conducted by through informal interview and structure do not by utilizing guidance interview as hold and observation.
Pursuant to research result, that service in Office of Subdistrict of Ladongi of Regency Kolaka, have been executed properly, but its result not yet optimal, this matter is menunjukan that officer attitude not yet full improve the service quality in Office of Subdistrict of Ladongi of Regency Kolaka, according to service dimension that is : (1) Human Resource Ability, relative the lack of ability, resulting less be its his optimal is officer in running public service (2) column Freshment in course of service, in Office of Subdistrict of Ladongi of Regency Kolaka, relative facility less so that society managing letter in Office of Subdistrict Ladongi feel less be balmy, (3) service Quality of Office of Subdistrict of Ladongi of Regency kolaka, not yet been conducted maximally by entangling all aparat, but only entangle the certain people, so that this matter make [do] not all aparat own the initiative to submit the suggestion and or idea as input in course of service in order to make-up of service quality.


Keywords


Quality; Service; Society

Full Text:

PDF

References


Abdullah, Rosali. 2000. Pelaksanaan Otonomi Luas dan Isu Federalisme Sebagai Suatu Alternatif. Raja Grafindo ; Jakarta.

Albrecht. 1996, Management and Organization. New York ; Mc. Graw-Hill Book Company.

Akadun. 1999. Manajemen Pelayanan umum di Indonesia. Jakarta ; Bumi Aksara. Albrow, Martin. 1982. Birokrasi. Yokyakarta ; Tiara Wacana.

Bidang Kajian Utama Ilmu Pemerintahan. Nomor 4. Program Magister Ilmu-Ilmu Sosial Bidang Kajian Utama Ilmu Pemerintahan Kerjasama, Cetakan I 1IP-UNPAD.

Ilmu Pemerintahan Jilid I, II, 111 dan IV'. Jakarta: Program Magister Ilmu-ilmu Sosial (PM US) Bidang Kajian Utama (BKU) Ilmu Pemerintahan (IP) Kerjasama IP- UNPAD.

"Kybernan'' Jurnal Bidang Kajian Utama Ilmu Pemerintahan. Nomor 4. Program Magister Ilmu-Ilmu Sosial Bidang Kajian Utama Ilmu Pemerintahan Kerjasama, Cwtakan II- 1IP-UNPAD.

Teori Budaya Organisasi. Rineke Cipta: Jakarta.

Notoatmodjo, Soekidjo. 1998. Pengembangan Sumber Daya Manusia, Rineka Cipta: Jakarta.

Parasuraman, A. Zeithami, VA. Berry, L. 1994. Dellivering Quality Sevice: Balancing Costumer Perseption and Expectation. New. York : The Free Press.

Prawirosentono, Suyadi. 1999. Analisis Kinerja Organisasi, Bandung ; PT. Rineka Cipta

Rasul, 2000, Produktivitas dan Tenaga kerja Indonesia. Jakarta ; Lembaga Sarana Informasi Usaha dan Produktivitas.

Rasyid, Ryaas, Muhamad. 1998. Makna Pemerintahan Tinjauan Dari Segi Etika Kepemimpin. Jakarta ; PT.Mutiara Sumber Widya.

Ravianto, J. 1986. Produktivitas dan Pengukuran. Jakarta ; Lembaga Sarana Informasi Usaha dan Produktivitas.

Riduwan. 2002. Skala Pengukuran variabel-Variabel Penelitian. Bandung ; Penerbit Alfabeta.

Rondinelli, A. Dennis. 1990. Proyek Pengembangan Sebagai Man- ajemen Terpadu, Pendekatan Adaptif Terhadap Administrasi Pembangunan, Terjemahan, Sahat Simamora. Jakarta ; Bumi Aksara.

Sedarmayanti, 2000. Restrukturisasi dan Pemberdayaan Organisasi Untuk Mengahadapi Dinamika Perubahan Lingkungan, Ditinjau Dari Beberapa Aspek Esensial dan Aktual. Bandung ; Mandar Maju.

Siagian, Sondang P. 1995. Manajemen Sumber Daya Manusia. Jakarta ; Haji Masagung.

Sugiyono. 2002. Metode Penelitian Administrasi, Bandung ; Alfabeta.

Thoha, Miftah, 1993. Perilaku Organisasi: Konsep Dasar dan aplikasinya,. Jakarta ; Rajawali Press.

Tjiptono, Fandy. 2007. Strategi Pemasaran. Cetakan Pertama. Yokyakarta ; Andi Ofset.

Waworuntu, Bob. 1997. Dasar-Dasar Keterampilan Abdi Negara Melayani Masyarakat. Jakarta ; Gramedia Pustaka Utama.

Wibawa, Samudra. 2007. Kebijakan Publik, Proses dan Analisis. Jakarta; Intermedia.

Jamal. 2015. Analisis Kualitas Pelayanan Publik di Kantor Camat Ladongi Kabupaten Kolaka; Universitas Bandar Lampung.


Article Metrics

Abstract view : 468 times
PDF - 137 times

Refbacks

  • There are currently no refbacks.


Lisensi Creative Commons
Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi 4.0 Internasional.